The following Booking Conditions form the basis of your contract with the owner of Villa Panorama, for the short term rental of Villa Panorama. Please read them carefully as they set out our respective rights and obligations.
In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We” and “us” means the owner of Villa Panorama. All bookings are made subject to these booking conditions.
1. Making your booking
Bookings is made by direct contact with us by email or by telephone, or indirectly through an agent website such as, but not limited to, HomeAway, AirBnB, TripAdvisor...
Once we have received your booking request, we will, subject to availability, give you our best offer either directly as a pro format invoice, or indirectly through agent website systems. Please check it carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.cWe regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of our sending it out. Only those persons whose name appears on the pro forma invoice may use the property. The number of persons (adults and children) must not exceed the number indicated in the offer. The substitution of persons during the rental period is forbidden unless agreed in advance.
The price of your stay is confirmed at the time of booking, subject to the correction of errors. In order to confirm your stay, a deposit of 40% of the full payment, or full payment if booking within 10 weeks of departure, must be paid at the time of booking. This deposit is not refundable in the event of your cancellation or failure to pay on time as set out below.
The balance of the cost of your stay must be received by us not less than 10 weeks prior to departure (or at the time of booking if this date has passed). This date will be shown on the pro forma invoice. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 7 below will be payable.
3. Security Deposit
You must pay a security deposit of the minimum of 1,000 Euro, 10 weeks before the start of your stay (or at the time of booking if this date has passed). The cost of this security deposit is clearly established on your offer. The cost of any damage to the property or to any items in and/or at the property caused or any service charges incurred by you or any member of your party (for example abnormally excessive electricity bill, or exceptional cleaning charges) will be deducted by us from the security deposit at the end of your stay. If no deductions are required your security deposit will be refunded in full to you within a maximum of 14 days after your departure from the property. If the security deposit is not sufficient to cover any damage caused or service charges incurred by you, you will be responsible for paying us any additional monies required immediately on request from us.
4. Your contract
A binding contract between us comes into existence when the deposit payment is paid (see clause 2 above). If you cancel after paying the deposit our normal cancellation charges will apply. When we receive the full payment for your stay (booking deposit, balance, and security deposit), you will receive additional
documents such as a service booklet containing all information to make the most of your stay, including how to get to the property.
Check-in generally takes place on a Saturday after 5pm. It could however happen on a different day, and at a different time, depending on the agreement established on the pro forma invoice. During check-in, you will receive three sets of keys and you will also be walked around the villa (inside / outside), and explained how to use appliances.
On arrival each guest will have to present their passport or identity card, as we will register each of you with the local police as part of normal check-in procedure for short stay private rentals in Andalucia.
Check-out generally takes place on a Saturday before 10pm. It could however happen on a different day, and at a different time, depending on the agreement established on the pro forma invoice. During check- out, we will check with you that the villa is left in a tidy and clean state, and that nothing appears to be damaged. Please note that should you not wish to do the cleaning yourself whilst on holiday, we have cleaners that can be called in provided sufficient notice, at a fair rate (around 12 Euros an hour). If the villa is not left clean and tidy at check out, we may take from your breakage deposit to pay for extra cleaning.
7. Changes by you
Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests.
8. Cancellation by you
Should you need to cancel your stay after the contract has begun (see clause 4 above), the party leader must immediately advise us either by cancelling by email or advising us by phone and then in writing. Your notice of cancellation will only be effective when we receive it in writing. As we incur costs from the time we confirm your booking and may be unable to re-sell your period of stay, the following cancellation charges will be payable.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.
It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.
10. Changes and cancellation by us
Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. If we have to make a significant change to or cancel your booking, we will tell you as soon as possible. We will endeavour to offer you an alternative should a significant change or cancellation occur. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
Period before start of stay within which written notification of cancellation is received by us
more than 10 weeks -> Deposit only
less than 10 weeks -> Deposit + 100% of balance
11. Force Majeure
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strike, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
12. Our Liability to you
12.1. We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or
(c) an event or circumstance which could not have predicted or avoided even after taking all reasonable care
In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you.
12.2. The promises we make to you about the accommodation we have agreed to provide or arrange as part of our contract will be used as the basis for deciding whether the accommodation in question had been properly provided.
12.3. We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death, to the amount paid by you for your stay.
13. Complaints and problems.
In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. We regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
A service booklet will be sent to the attention of the party leader after we acknowledge reception of the full payment of your stay. Pay extra attention to the content of this booklet which contains both services you can expect from us and behaviour we expect from you, and pass it on to any guest adult who is part of your group. The same printed booklet is available at the property.
15 Special requests and medical problems
If you have any special request, you must advise us at the time of booking by writing. *Although we will endeavour to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
16. Passports, visas and health requirements
It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including Passports and Visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation. If you or any member of your party is not a European citizen or holds a non- European passport, you must check passport and visa requirements with the Spanish Embassy or Consulate.
17. Complaints procedure
In the event of any problems you must contact us immediately, plus you undertake to do your best to resolve or minimise the problem in order to avoid any prejudices that could result. you must immediately get in touch with us by telephone on the day of your arrival, confirming your complaint in writing within 24 hours by fax or by e-mail. You are obliged to give us the time necessary to resolve the problem.
Should there be no written complaint supplied as above specified and you leave the accommodation prematurely and without an explicit authorisation by us, you forfeit your rights for any partial refund of the rental price, unless the terms of this contract have been breached. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given.
Please note that the property is not a tourist structure such as an hotel but a private dwelling. It is registered with Junta de Andalucia (Registro de Turismo de Andalucia) under number VFT/MA/12071